cxCatalyst

Automated NPS driver intelligence. Upload your data, receive a strategic report.

1. Upload your data

CSV or .xlsx. Up to 200 MB. One row per respondent. The file must contain a 0 to 10 NPS score column and a verbatim "why" column.

2. Configure

NPS score column Verbatim column

Respondent ID column (optional)

Scale confirmation The score column is a 0 to 10 NPS scale and the verbatims are in English.

Verbatim provenance Asked as "why that score?" immediately after the NPS question. Asked as a separate open-ended question.

Sector Audience

Survey note

Tier Core (R15,000) — driver analysis on the total sample, with the promoter, passive and detractor segment overlay built into the report. Pro (R25,000) — everything in Core, plus up to five custom subgroup breakdowns (province, customer type, tenure band, plan type, and similar) read against the same total-level model.

Promo code (optional)

Advanced

Minimum theme threshold

Your name Email for delivery

Country VAT / Tax number (optional)

1. Upload your data

2. Configure

3. Pre-flight result